TERMS OF DESIGN
HOURS OF OPERATION
Although I’m typically at my desk Monday through Friday, my hours do vary greatly, with much of my design work happening at night. Please note, in an effort to maintain a proper work/life balance, I try not to work on weekends and holidays.
ACCEPTANCE OF TERMS AND CONDITIONS
Upon submission of payment, the client agrees to the policies set by Tyana Designs. It is your responsibility to read the policies listed on this portion of the website.
REVISION & PROOFS
After you receive the initial mock-up, I will provide up to three reasonable revisions during the design process. Any revisions beyond the three may require additional fees.
What would be considered acceptable revisions :
Changing the color, font type or color, switching a photo or even the file size is considered a revision. If you are not sure please ask.
If you request more samples or a new layout, this is considered a redesign. All redesigns are $150 and must be paid before a new design is started.
Once your design is installed, any changes you request that are not a result of an error on my part are subject to a fee (beginning at $25.)
CONFIDENTIALITY
All correspondence between you and Tyana DEsigns is totally confidential and may not be shared or forwarded to others without my expressed written consent.
Additionally, I will need access to your WordPress login information during the design process. I will not share or sell your information under any circumstances. You may want to create a temporary password, until the design process is complete.
COMMUNICATION
All communication is done via email so I have a record of your design preferences at my finger tips at all times. I’m always happy to answer any and all questions you have via email. Please note, responses may be delayed from time to time, due to the volume of inquiries and emails I receive on a daily basis.
PAGE CONTENT
My role in the process is to design the main template of your website. You are responsible for adding the actual page copy, images unless we have agreed otherwise. If you would like for me to design graphics for the content of your pages, please contact me for a quote.
PAYMENT
Payments are accepted through Paypal only.
All pricing is subject to change at any time and will be effective immediately upon posting on the company website. For any service, 100% of the payment is due at booking. NO DESIGNS will be started without payment.
IMAGES & PERMISSIONS
Tyana Designs is not liable for any photos or design elements provided by clients. Please make sure you have permission before submitting any elements or photography to use in your design. If you do decide to submit your own photos for use in your design please make sure that the images are high quality.
If you would like to use an image from a stock image site, please purchase the file and send it to me when we begin the design process.
PHOTO RETOUCHING : This is a separate service that ranges from $50 to $150.
REFUNDS & CANCELLATIONS
Due to the nature of design work, refunds will not be issued under any circumstances, especially if the design process has begun. Wanting to use another designer or having buyers remorse is not a suitable means for a refund. If you would like to cancel an order you already paid for and the design process has begun (either deposit or full amount), TYANA DESIGNS LLC WILL NOT refund any of the payment already received.
TURNAROUND TIME
When placing an order, you will be given a spot on my design queue . This determines when your design will be started, not when it will be completed. We will discuss timeline goals to keep the project on track. Please note, I work as quickly as possible to complete all designs but the process is fluid and delays may happen, especially if multiple revisions are involved. Keep in mind… sometimes it may take a little time to receive the highest quality of work. Your patience during the creative process is appreciated.
Depending on the current workload, projects may take less or more time than advertised. You will be notified if there is a significant delay to your project.
FILES
All core PSD or. AI files remain the property of Tyana Designs, even if a copy has been supplied to you. Once a project has been finalized and the files have been delivered to you, (with the exception of core files) you own the rights to what you have purchased.
Copyrighting and/or trademarking your logo is solely up to you and not the responsibility of Tyana Designs.
You will receive a file packet once your design is completed with multiple formats.